Delivery Information
Delivery is normally 3-5 working days from order confirmation. Monday to Friday during normal working hours 8am - 6pm (weekends by arrangement).
Please notify us of any delivery obstructions and ensure that the delivery area is clear. All deliveries must be signed for on delivery. Pallet deliveries are normally curb-side drop only (special arrangements can be made upon request). Deliveries must be checked upon receipt. Any damages or discrepancies must be notified within 24 hours of receipt of order. Out of stock items will be notified.
FIT Quote will endeavour to honour specific delivery dates upon request.
FIT Quote cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Read our full Terms and Conditions
Specific Delivery Date Orders
It is often possible to deliver on a specific date. FIT Quote will always try to ensure this happens, though we cannot guarantee it. FIT Quote cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Order Cancellation/Refused Deliveries (See also Exchanges/Returns)
You may cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by FIT Quote. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.
Delivery Terms
Please note: Due to Health and Safety regulations upstairs deliveries are at the carriers discretion and are not guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
Delivery
All orders are processed and shipped in the order that they are received. Normal delivery time is 7 to 10 working days. Delivery times may increase around holidays and peak shippingseasons. The freight delivery service you receive may vary among carrier companies.
Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your business/ home, this is especially relevant if your premises covers several floors as carriers will only deliver to the ground floor entrance to the building. If you have alternative delivery requirements, please contact FIT Quote and we can make alternative arrangements.
Ideally include two telephone numbers so that the carrier can contact you should they need too. All deliveries are made Monday to Friday between 8am and 6pm. Saturday deliveries are available, please contact FIT Quote for a low cost quotation. Unfortunately our carriers are unable to give specific times for the delivery service, if you would like a specific time or weekend we would be happy to provide a quotation, please call FIT Quote on +44 (0) 845 366 4790.
FIT Quote will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time. Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier.
Liability
Sports and exercise methods are potentially hazardous. It is advisable before undertaking any new form of exercise to seek medical advice. It is up to the individual to understand the proper techniques associated with safe use of equipment featured in this brochure. Any advice or direction given in this brochure is not a substitute for professional expert instruction.
All risks must be accepted by the individual in full.
Your FIT Quote Order
Fit Quote is a fitness equipment sourcing company and we hold minimal stock. We use our fitness industry contacts and buying power to buy equipment cheaply and we pass much of this saving onto our customers, where the saving is usually around 20% off the RRP.
Depending on the products that you have ordered, it may be that you will receive more than one delivery, especially if your products are coming from multiple suppliers. You can check this by the prefixes on the product codes. If the two letter prefixes are different on your items, you will receive more than one delivery. ie JO, ES, RE, FP, WV etc
As we only carry minimal stock, we have to check with our suppliers that they have the products you have ordered available. We try to keep our website as up to date as possible with supplier stock levels, but from time to time our suppliers run out of stock faster than we can update our website. Some suppliers are also faster to dispatch than others, so please also bear this in mind and you can call us on 0845 366 4790 or email us at [email protected] to check the progress of your order.
If the items you have ordered are out of stock, we will always inform you of this and offer you 3 alternatives:
- Full refund
- Allow us to source alternative products
- Wait for the items to come back into stock
Once again, we thank you for ordering through Fit Quote
